Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and performance
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Privacy policy
Article 17 - Additional or deviating provisions


Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise his right of withdrawal; Read all about the cooling-off period

Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the possibility for the consumer to cancel the distance contract within the cooling-off period;

Model form: the model withdrawal form made available by the entrepreneur that a consumer can fill in when he wishes to exercise his right of withdrawal.

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of an organised system by the entrepreneur for distance selling of products and/or services, whereby up to and including the conclusion of the contract only one or more techniques for distance communication are used;

Technique for distance communication: means that can be used to conclude an agreement without the consumer and the entrepreneur being simultaneously present in the same place.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.


Article 2 - Identity of the entrepreneur

MontiPlanet / 99 Concepts B.V.
Saturnusstraat 95
2516 AG The Hague
The Netherlands
T +31 70 221 0957
E [email protected]
Chamber of Commerce 53627288
VAT number NL850952402B01


Article 3 - Applicability

These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request of the consumer.

In the event that specific product or service terms also apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly and the consumer may always invoke the applicable provision that is most favourable to him in the event of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, then the agreement and these terms and conditions shall otherwise remain in force and the relevant provision shall be replaced without delay in mutual consultation by a provision that approximates the original intent as closely as possible.

Situations not covered by these general terms and conditions must be assessed 'in the spirit of' these general terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit of' these general terms and conditions.


Article 4 - The offer

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

Images accompanying products are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to accepting the offer. This concerns in particular:


the price including taxes;

the possible costs of shipping;

the manner in which the agreement will be concluded and which actions are required for this;

whether or not the right of withdrawal applies;

the method of payment, delivery and performance of the agreement;

the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;

the amount of the rate for distance communication if the costs of using the technique for distance communication are calculated on a different basis than the regular base rate for the communication means used;

whether the agreement is archived after conclusion, and if so where it can be consulted by the consumer;

the way in which the consumer can, before concluding the agreement, check and, if desired, rectify the data provided by him in the context of the agreement;

the possible other languages in which, in addition to Dutch, the agreement can be concluded;

the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes electronically; and

the minimum duration of the distance contract in the event of a duration transaction.



Article 5 - The agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. As long as the entrepreneur has not confirmed this acceptance, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures for that purpose.

Within legal frameworks, the entrepreneur may ascertain whether the consumer can meet his payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to its performance.

The entrepreneur shall send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:


the visiting address of the entrepreneur's establishment where the consumer can lodge complaints;

the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

the information on warranties and existing after-sales service;

the data included in Article 4 paragraph 3 of these terms, unless the entrepreneur has already provided this data to the consumer before performance of the agreement;

the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.


In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Each agreement is entered into subject to the suspensive condition of sufficient availability of the relevant products.


Article 6 - Right of withdrawal

For delivery of products:

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer shall handle the product and packaging with care. He shall only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product to the entrepreneur with all delivered accessories and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur within 14 days of receipt of the product. The consumer must notify this by means of the model form or by means of another communication channel such as e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned in time, for example by means of proof of shipment.

If the customer has not indicated, after the expiry of the periods mentioned in paragraphs 2 and 3, that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.
Exception to the right of withdrawal:
Products manufactured according to the consumer's specifications, that are not prefabricated and that are made on the basis of an individual choice or decision of the consumer, such as personalised items, are excluded from the right of withdrawal. Such products cannot be returned.


For delivery of services:

When providing services, the consumer has the option to dissolve the agreement without giving reasons for at least 14 days, starting on the day the agreement is concluded.

To exercise his right of withdrawal, the consumer shall follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest at the time of delivery.


Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the goods shall be borne by him at most.

If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than within 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web shop owner or conclusive proof of complete return can be provided. Refunds will be made via the same payment method used by the consumer, unless the consumer expressly agrees to another payment method.

In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.

The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal; this must be done before the purchase agreement is concluded.


Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:


defined by the entrepreneur in accordance with the consumer's specifications;

that are clearly personal in nature;

that cannot be returned by their nature;

that can spoil or age quickly;

whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

for single newspapers and magazines;

for audio and video recordings and computer software of which the consumer has broken the seal;

for hygienic products of which the consumer has broken the seal.


Exclusion of the right of withdrawal is only possible for services:


relating to accommodation, transport, restaurant services or leisure activities to be performed on a certain date or during a certain period;

of which the performance has started with the express consent of the consumer before the cooling-off period has expired;

relating to betting and lotteries.



Article 9 - The price


During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any stated prices are target prices shall be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:


they result from statutory regulations or provisions; or

the consumer is authorised to terminate the agreement as from the day on which the price increase takes effect.


The prices mentioned in the offer of products or services include VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.


Article 10 - Conformity and warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

A warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of discovery of the defect.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

the consumer has repaired and/or altered the delivered products himself or has had them repaired and/or altered by third parties;

the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or the instructions on the packaging;

the defect is wholly or partly the result of regulations that the government has set or will set with regard to the nature or quality of the materials used.



Article 11 - Delivery and performance

The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.

The place of delivery shall be the address that the consumer has made known to the company.

Taking into account what is stated about this in paragraph 4 of this article, the company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge. The consumer has no right to compensation.

All delivery periods are indicative. The consumer cannot derive any rights from any stated periods. Exceeding a period does not entitle the consumer to compensation.

In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than within 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will endeavour to make a replacement article available. At the latest upon delivery, it will be clearly and understandably stated that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.


Article 12 - Duration transactions: duration, termination and extension

Termination

The consumer may terminate an agreement entered into for an indefinite period that provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of at most one month.

The consumer may terminate an agreement entered into for a fixed term that provides for the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to the agreed termination rules and a notice period of at most one month.

The consumer may terminate the agreements mentioned in the previous paragraphs:


at any time and not be limited to termination at a specific time or during a specific period;

at least terminate them in the same manner as they were entered into by him;

always terminate them with the same notice period as the entrepreneur has stipulated for himself.


Extension

An agreement entered into for a fixed term that provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed duration.

Notwithstanding the previous paragraph, an agreement entered into for a fixed term that provides for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a fixed duration of up to three months, if the consumer can terminate this extended agreement at the end of the extension period with a notice period of at most one month.

An agreement entered into for a fixed term that provides for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of at most one month and a notice period of at most three months in the event that the agreement provides for the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

An agreement with a limited duration for the regular introductory delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of at most one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.


Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period starts after the consumer has received confirmation of the agreement.

The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.

In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.


Article 14 - Complaints procedure

The entrepreneur has a sufficiently publicised complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the performance of the agreement must be submitted to the entrepreneur within 2 months, fully and clearly described, after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days counted from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

In the event of complaints, a consumer should first contact the entrepreneur. If the web shop is affiliated with WebwinkelKeur and in the case of complaints that cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this web shop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution still cannot be reached, the consumer has the option of having his complaint handled by the independent disputes committee appointed by WebwinkelKeur; the ruling of this committee is binding and both entrepreneur and consumer agree to this binding ruling. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the relevant committee.

A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur states otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.


Article 15 - Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. This also applies if the consumer resides abroad.

The Vienna Sales Convention does not apply.


Article 16 - Privacy policy

About our privacy policy

MontiPlanet / 99 Concepts B.V. cares greatly about your privacy. We therefore process only data that we need for (improving) our services and handle carefully the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided through it by MontiPlanet / 99 Concepts B.V.. The effective date of these terms is 13/05/2025; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you are collected by us, what these data are used for and with whom and under what conditions these data may be shared with third parties. We also explain how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.
If you have any questions about our privacy policy, you can contact our contact person for privacy matters; you will find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who can view the data.


Web shop software

Our web shop has been developed using software from 99 Concepts B.V. Personal data that you provide to us for the purpose of our services is shared with this party. 99 Concepts B.V. has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. 99 Concepts B.V. is obliged under the agreement we have concluded with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. 99 Concepts B.V. uses cookies to collect technical information regarding your use of the software; no personal data are collected and/or stored. 99 Concepts B.V. reserves the right to share collected data within its own group of companies in order to further improve its services.

MailChimp

Our website uses MailChimp, a third party that handles e-mail traffic originating from our website and the sending of any newsletters. All confirmation e-mails you receive from our website and web forms are sent via MailChimp servers. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website you will see the "unsubscribe" link. If you click it, you will no longer receive e-mails from our website. This may seriously reduce the functionality of our website! Your personal data are stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it possible to see whether e-mails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Gmail

We use Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

To process (part of) the payments in our web shop, we use the platform of Stripe. Stripe processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organisational measures to protect your personal data. Stripe reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. In the event of an application for deferred payment (credit facility), Stripe shares personal data and information relating to your financial position with credit assessors. All safeguards mentioned above with regard to the protection of your personal data also apply to the components of Stripe's services for which they engage third parties. Stripe does not retain your data for longer than is permitted under the statutory retention periods.
Reviews

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and e-mail address. WebwinkelKeur shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you for clarification of your review. In the event that we invite you to leave a review, we share your name and e-mail address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services; we have given WebwinkelKeur permission for this. All safeguards mentioned above with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

If you place an order with us, it is our task to have your package delivered to you. We use the services of PostNL to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence details with PostNL. PostNL uses this data only for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.

DHL

If you place an order with us, it is our task to have your package delivered to you. We use the services of DHL to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence details with DHL. DHL uses this data only for the performance of the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

GLS

If you place an order with us, it is our task to have your package delivered to you. We use the services of GLS to carry out deliveries. For this purpose, it is necessary that we share your name, address and place of residence details with GLS. GLS uses this data only for the performance of the agreement. In the event that GLS engages subcontractors, GLS also makes your data available to these parties.

Invoicing and bookkeeping

For keeping our administration and accounts we use the services of Exact. We share your name, address and place of residence details and details relating to your order. This data is used for administering sales invoices. Your personal data are sent and stored securely. Exact is bound by confidentiality and will treat your data confidentially. Exact does not use your personal data for purposes other than those described above.

External sales channels

We sell (part of) our items via the Bol.com platform. If you place an order via this platform, Bol.com shares your order data and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Purpose of data processing

General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time, other than at your request, we will ask for your explicit permission for this. Your data are not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Data collected automatically by our website are processed with the aim of further improving our services. These data (for example your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations
In some cases, MontiPlanet / 99 Concepts B.V. may be obliged under a legal obligation to share your data in connection with tax or criminal investigations by the authorities. In such a case we are forced to share your data, but we will resist this within the possibilities offered to us by law.

Retention periods
We retain your data as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you tell us this, we will also interpret this as a request to be forgotten. This also means that we do not retain your data for longer than two years from the last contact moment or transaction, unless there is a legal ground justifying this. On the basis of applicable administrative obligations we must retain invoices with your (personal) data; we will therefore retain these data for as long as the applicable period runs. Employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

Under current Dutch and European legislation, as a data subject you have certain rights with regard to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can invoke them. In principle, to prevent misuse, we send copies and duplicates of your data only to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests; in the case of a request to be forgotten we record anonymised data. You will receive all copies and duplicates of data in the machine-readable data format that we use within our systems. You have the right at all times to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access
You always have the right to inspect the data that we process (or have processed) and that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, to the e-mail address known to us, a copy of all data together with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you adjusted. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data have been adjusted.

Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) and that relates to your person or can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or duplicates of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the e-mail address known to us. In all likelihood, we will no longer be able to continue the services in such a case, because secure linking of data files can then no longer be guaranteed.

Right to object and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of MontiPlanet / 99 Concepts B.V.. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will make available to you copies and/or duplicates of the data that we process (or have processed) and thereafter permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Our website places cookies from the American company Google as part of the "Analytics" service. We use this service to track and obtain reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your browsing behaviour and share this data with Google. Google may interpret this information in conjunction with other data sets and thereby track your movements on the internet. Google uses this information, among other things, to offer targeted advertisements (AdWords) and other Google services and products.

Cookies from third parties

If software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will inform you by e-mail.


Article 17 - Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.