A thoughtful home for your child's development
How can we help you?
Do you have a question or need advice? Feel free to get in touch with the MontiPlanet team. We’re happy to help and aim to respond within one business day. You’re also welcome to use our contact form if that’s more convenient. We’re here for you!
Shipping
At MontiPlanet, we aim to make your shopping experience as smooth, transparent, and reliable as possible.
Many products on our website can be purchased directly through MontiPlanet. These items are shipped by our carefully selected and trusted suppliers, with whom we work closely to ensure safe handling and timely delivery. Estimated delivery times are shown on product pages whenever available, so you know exactly what to expect before placing your order. Please note that some items may ship from international locations, which can affect delivery times.
Shipping costs are always clearly displayed at checkout. Depending on the product, supplier, and destination, you may benefit from free shipping or see a small delivery fee. In all cases, you’ll see the full cost upfront before completing your purchase.
Once your order is placed, you’ll receive a confirmation email right away. As soon as your package is on its way, we’ll send you a tracking link so you can follow its journey to your doorstep. If you ever have questions, our support team is always here to help.
In addition to direct purchases, MontiPlanet also partners with a network of trusted brands and retailers. For some products, you may be redirected to a partner’s website to complete your purchase. In these cases, shipping, delivery times, and returns are handled directly by the partner. We recommend reviewing their policies on their website before placing your order.
Returns
We hope you are happy with your purchase, but it can happen that you want to return or exchange a product. Below you will find our return policy in brief:
Cooling-off period: You have the right to cancel your order up to 14 days after receipt without giving a reason. After that, you have another 14 days to actually send the product back.
Return procedure: Register your return within the cooling-off period by contacting us at [email protected]. We will then provide you with instructions for returning it. Return the product – if reasonably possible – in its original condition and packaging.
Refund: As soon as we have received your returned product in good condition, we will refund the full purchase amount within 14 days.
Return costs: The costs of returning the item are at your own expense.
Condition of the product: Handle the product with care. If the product is more damaged or used than necessary to assess it, a reduction in value may be charged. So make sure it is well packaged and handled carefully when returned.
Exchange: Prefer a different product after all? Exchanging is no problem. You can contact us within 14 days after receipt to exchange a product. You will have to pay the shipping costs for returning the item yourself.
Defect or damage: Quality comes first at MontiPlanet. Should the product unfortunately be defective or damaged within 14 days (without this being caused by use), please contact us at [email protected] or by phone. We are happy to look into it with you and provide a suitable solution (for example a replacement or repair). Please note: we cannot reimburse damage caused by your own use.
Return Form
Name:
Order Number:
Email Address:
Product:
Reason for Return (optional):
Please register your return first by emailing [email protected].
About us
We believe children grow best in a home that supports their development in everyday life.
Not a home filled with noise, distraction or endless products, but a space where thoughtful choices are made.
A place where children can explore, learn and grow with confidence.
Because development doesn’t only happen in school.
It happens in the small, everyday moments. Through play, routines and the environment children grow up in.
That’s why we carefully curate products that truly support a child’s development.
Not more choices, but better ones.
At MontiPlanet, we bring together trusted brands and products in one place, so parents and caregivers can choose with clarity and confidence — without feeling overwhelmed.
Because when the home environment is right, it makes a real difference.
Our goal is simple:
to help families create a thoughtful home where children can grow, explore and develop in their own way.
Our team
Our team is dedicated to helping families create a thoughtful home for their child’s development, with carefully selected products and guidance you can trust.
Robert den Hollander
FounderSatiti Ingastrin
Team Lead OperationsBernadeth Stevannie Christy
Team Lead Content EditingAmirah
Content EditorHelena Grace
Content EditorLeny Indriani
Montessori Specialist
Complaints
At MontiPlanet, we do everything we can to offer you excellent service. Still, if something didn’t meet your expectations or you have a complaint, we want to hear about it. Please don’t hesitate to contact us. We’re here to help, and we’ll do our best to find a fair and satisfactory solution together.
We kindly ask you to contact us first, preferably by email, with a clear description of your complaint at: [email protected]. We aim to respond to all messages within one business day. For formal complaints, we follow an internal complaint handling procedure and will provide a substantive response within 14 days of receiving your complaint. If we need more time to investigate the matter, we will inform you within those 14 days and provide an estimated timeline for a full reply.
If your complaint concerns a damaged, incorrect, or missing item, we will work closely with our fulfillment partners to arrange a suitable solution — whether that means a replacement, refund, or another fair outcome. Since MontiPlanet works with third-party suppliers and brands, some complaints may require coordination with them. In such cases, we’ll keep you informed throughout the process.
Please note that products purchased via affiliate links on external websites (such as Amazon or other third-party retailers) fall under the responsibility of the respective seller. Complaints, returns, or refund requests related to those purchases must therefore be handled directly with the retailer where the order was placed.
If we are unable to resolve the issue together, consumers may also submit their dispute for independent mediation via Valued Shops:
https://www.valuedshops.com/knowledge-base/consumers/dispute
Every complaint is handled with care and confidentiality. We see feedback as a valuable opportunity to improve both our service and the overall experience we provide to families who trust MontiPlanet. Your satisfaction is extremely important to us, and we will always strive to address your concerns with fairness, empathy, and respect.
Frequently asked questions
Affiliate program section
MontiPlanet often provides its visitors with links that direct consumers to their local storefront for them to buy more easily. These links regularly use the affiliate programs provided by the relevant marketplace, ecommerce store or brand. When someone clicks on the links and then goes on to buy something MontiPlanet may receive compensation in the form of an affiliate commission.
It’s important to note that clicking on a link doesn’t cost the consumer anything. The commission is paid from the seller’s margin, often as a marketing expense.
In full transparency, and in compliance with FTC guidelines, we want to inform you of the following: In most cases MontiPlanet links are affiliate links and a small commission from sales of certain items will be earned. As an Amazon Associate we earn commissions for qualifying purchases on Amazon.
Cookie Policy
MontiPlanet uses cookies and similar technologies to enhance your browsing experience. For example, we use Google Analytics cookies to understand how visitors use our website and to generate reports about site performance. This helps us identify popular pages and continuously improve the platform for our community.
Some of the data collected via Analytics cookies may be combined by Google with other information and used for personalized advertising (such as through Google Ads). However, we do not store any personally identifiable information through these cookies ourselves.
We take your privacy seriously. MontiPlanet (operated by 99 Concepts B.V.) uses cookies only for functional and analytical purposes. If any third parties place cookies through our site (for example, for newsletter signups or social media integrations), these will be clearly described in our Privacy Policy for full transparency.
You are always in control. Through the cookie settings on our website, you can choose which types of cookies you want to accept or decline.
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